Contact Captain Slot

Player questions and corrections

Anything about what we published: a figure that looks wrong, a link that is dead, a sentence that does not match the operator's own terms. Quote the sentence and, if you have one, link the source that contradicts it — that is what lets us check rather than guess.

We answer within two working days.

A problem with a casino

We are not a middleman. We cannot recover your money, unlock your account, release a withdrawal or overrule an operator's decision, and nobody who tells you otherwise is describing this kind of site accurately.

What does work, in this order:

1. The operator's own customer service first. In most of our markets this is a formal precondition for anything that follows, so keep the correspondence and the timestamps.
2. The regulator or dispute body of your country, if the operator holds a licence there. The route differs by market — France has a mediator, Spain takes complaints after a month of silence, the Netherlands and Greece run report forms — and each of our six country pages names the one that applies.
3. If the operator is not licensed where you are, there is no regulator to appeal to. That is the substance of the problem rather than a detail of it, and our guide to the six registers explains how to establish which case you are in.
4. If the difficulty is with your own gambling rather than with the operator, start with a free confidential line instead: Netherlands 0800 24 000 22 · France 09 74 75 13 13 · Germany 0800 1 37 27 00 · Spain 900 200 225 · Italy 800 55 88 22 · Greece 1145.

Tell us anyway if the operator is one we cover. We cannot resolve your case, but a pattern across several reports is a finding, and findings go into reviews.

For operators and agencies

If a fact in one of our reviews is wrong, send the sentence and a link to the primary source that contradicts it — your terms, your cashier page, your register entry. We check it, correct it if it is wrong, and record the correction in the change log with its date.

The rules, so nobody wastes a week finding out:

• A factual error with evidence is corrected. An opinion about tone is not an error.
• We do not withdraw a negative conclusion because it is negative, and we do not sell scores, tiers, nominations or positions.
• We do not publish text written by an operator or by its agency.
• We do not sell links and we do not alter link attributes for a fee.
• A published regulator warning is a fact about the operator and stays on the page.

We answer within five working days.

The scoring rules themselves, including how to dispute one, are on the method page.

Press and media

Questions about our data, our method or a specific finding. We will say what we checked, when, and what we could not confirm.

We answer within five working days.

Privacy requests

Access, correction, deletion, restriction, objection, portability, or withdrawal of a consent you gave. See our privacy policy for what we hold and on what basis.

We answer within one month, which is the statutory limit rather than a target.

18+ and responsible gambling

The legal gambling age is 18 in the Netherlands, France, Germany, Spain and Italy, and 21 in Greece. We apply the higher threshold across the site. Free, confidential help in all six countries →